Returns & Refunds
If a jersey isn't right, we want to sort it out. Here's exactly how returns, exchanges and refunds work at AnimeFoot.
Our return window
You have 14 days from the day your order is delivered to request a return.
To be accepted, an item must be:
- unworn and unwashed, with no marks, smells or damage
- in its original packaging, with any tags still attached
- in the same condition you received it
How to start a return
- Email akafaluni2004@gmail.com within 14 days of delivery, with your order number and what's wrong.
- We'll reply with the return address and instructions.
- Send the item back, and keep your tracking number until the refund lands.
Please don't send anything back before you've heard from us — returns that arrive without being agreed first can't be tracked to your order and may not be refundable.
Who pays return shipping
- We pay if the item is faulty, damaged, or not what you ordered. We'll cover the return and send the replacement free.
- You pay if you've changed your mind or ordered the wrong size. Original shipping costs aren't refunded in this case.
We recommend a tracked service. Until a parcel reaches us, it's still your responsibility, and we can't refund something that never arrives.
Exchanges
The fastest way to swap a size is to return the item for a refund and place a new order — that way your size is reserved straight away instead of waiting for your return to reach us.
If you'd rather exchange directly, email us and we'll arrange it, subject to the new size being in stock.
Custom and personalised jerseys
Jerseys printed with a name, number or your own artwork are made to order specifically for you. They can't be returned or exchanged because you've changed your mind, or because of a spelling or number choice you entered at checkout.
Please check your spelling and numbers carefully on the preview before ordering.
This does not affect your rights if a custom item arrives faulty, damaged, or printed differently from what you ordered — in that case it's covered in full, exactly like any other item.
Faulty or incorrect items
If your order arrives damaged, faulty, or isn't what you ordered, email us within 48 hours of delivery with a photo of the issue. We'll send a replacement or refund you in full, including shipping, and you won't be charged to return it.
Refunds
Once your return reaches us we'll inspect it and email you the outcome, normally within 2 business days.
Approved refunds go back to your original payment method. Your bank or card provider usually takes a further 5–10 business days to post it to your account — that part is on their side, not ours.
If more than 15 business days have passed since we confirmed your refund and you still haven't seen it, email us.
Items we can't accept
- Custom or personalised jerseys, unless faulty (see above)
- Items returned more than 14 days after delivery
- Items that have been worn, washed, altered or damaged after delivery
- Items returned without their original packaging or tags
- Gift cards
If a return arrives that we can't accept, we'll email you and can send it back at your cost.
Order cancellations
Email us as soon as possible if you want to cancel. If the order hasn't shipped yet we can usually cancel and refund it in full. Custom jerseys can only be cancelled before printing begins.
Your legal rights
This policy sits alongside your statutory consumer rights and doesn't replace them. Depending on where you live you may have additional rights relating to faulty goods or to cancelling an order, and nothing here limits those.
Contact
AnimeFoot
Email: akafaluni2004@gmail.com
We answer every message, usually within 24 hours.